Support & FAQs

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Beauty tech grounded in science, minus the financial uncertainty

Our main goal is easy to understand: we want to share the best beauty secrets that help you succeed. We're committed to giving you access to these secrets, so you can do well financially and personally. Here's how we do it:

High Quality Training

Technical Support and Treatment Advice

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Ongoing Consultation

With each STAR purchase you are trained through multiple sessions with our training staff on the device aesthetic and physiotherapy applications. Training is conducted by the only certified Pagani trainers in North America

Continuing online education

Owner portal featuring Q&A, Training Videos, Treatment Manuals, Waivers, Treatment Protocols and more

The Skin Science Solutions Helpdesk ensures timely answers to your aesthetic questions

Factory certified technicians quickly diagnose and remedy issues

From an array of POS materials to ongoing social media content our marketing team is here to ensure your success.

We’d love to discuss how our products could benefit your business and what amazing post-sale training and service we provide.

FREQUENTLY ASKED QUESTIONS

How does it work?

T Shock stands for Thermal Shock which is a simple, all natural, non-invasive concept based on using warm and cold to “shock” the cells.  Alternating between hot and cold has a more dramatic effect than hot or cold applied individually. The two components, administered in sequence, according to precise therapeutic protocols, produce a localized and deep thermal shock effect. Times, temperatures and sequences change automatically. The technician selects from a list of pre-programmed protocols which vary by the targeted body part and sex.

How does it feel?

All of the T Shock procedures are painless. During fat and cellulite reduction treatments there’s a prolonged period of cold so it’s common to experience some numbness in the treated area. Any numbness will quickly subside following completion of the treatment.   Some clients will experience a period of “bloating” following the treatment. This is due to the body sending blood in an attempt to warm the treated area. This too will quickly subside. Toning and facial clients experience little if any discomfort. 

What is the frequency of treatments?

FACIALS

Can be performed daily. Optimum is 5 treatments performed over a 10-15 day period. Once desired results are achieved general maintenance is 1-2x a month.

TONING

Can be performed daily. Optimum is 5 treatments performed over a 10-15 day period. Once desired results are achieved general maintenance is 1-2x a month.

FAT REDUCTION

Can be performed once every two weeks. This spacing is required in order to keep from overloading the lymphatic system. A minimum of five treatments is generally suggested. 

What are the post-treatment requirements?

Fat and Cellulite reduction clients are required to immediately consume 24 ozs of water and perform one or more tasks to facilitate lymphatic drainage within 6 hours of the treatment. A lack of facilitating performing any of the following may negate many of the benefits.

  • A 30 minute cardio workout

  • A massage on the treated area

  • 20-30 minutes in a dry heat sauna or red light therapy

  • 10-15 minutes on a vibration plate with a lymphatic drainage setting

Can a number of areas be treated simultaneously?

FAT REDUCTION TREATMENTS

One large and one small body part can be treated every two weeks. Clients can combine these treatments with an unlimited number of Toning or Facial treatments on the body.

CELLULITE REDUCTION TREATMENTS

One large and one small body part can be treated weekly. Clients can combine these treatments with an unlimited number of Toning or Facial treatments on the body.

TONING & FACIALS

The entire body can be treated simultaneously, no limitations.

Who Should Consider This Treatment?

FACIAL / NECK / DECOLLETE

• Anyone experiencing aging who’s more desirous of a natural look without the use (or reduced use) of Botox and Fillers

• Clients with Rosacea

• Anyone looking for a Red Carpet look for an event

• Clients with loose skin or wrinkles on their neck

• Anyone looking to minimize a double chin

• Anyone with an aging neck or decollete

TONING

• Anyone with dry, crepey, aging skin

• Anyone with loose, aging skin that has lost elasticity

• Anyone who has: undergone gastric bypass surgery; experienced rapid weight loss; experienced loose skin following pregnancy

FAT AND CELLULITE REDUCTION

• Anyone with a BMI under 35 who has excessive fat deposits in problem areas

• Anyone in shape with stubborn fat that they can’t get rid of with diet and exercise

• Anyone desirous of controlling cellulite

What Are the Contraindications?

• No Botox or Fillers for four weeks prior to a facial

• Anyone undergoing dialysis, having any type of kidney disease and anyone with only one kidney should not have a fat or cellulite reduction treatment

• Anyone with active cancer or undergoing chemotherapy should not have a fat or cellulite treatment

• Anyone with an untreated abdominal hernia should not have any fat reduction treatments in that area

• Severe diabetes – Loss of sensation on the skin

• Varicose Veins

• Pregnancy

180 Route 117 Bypass l Bedford Hills, NY 10507

(914)-677-0559

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*Claims shown by several scientific studies, available upon request.